How Ezro.AI Protects Your Data

Information We Collect

We collect information so we can provide the Ezro.AI experience and support your team. The information falls into the following categories:

• Account and profile details such as name, email address, job role, company information, time zone, and team membership.
• Usage insights including wellness survey responses, schedules, nudges, tasks, rituals, and interactions you record inside the product.
• Device and technical data such as log files, browser type, language, referrer URLs, IP address, and cookie identifiers to help us secure the service and understand performance.
• Third-party integration data that you authorize, like calendar events, communication metadata, project updates, or HRIS roster details.

How We Use Information

We use your information to deliver Ezro.AI features, personalize recommendations, and operate a secure platform. Typical uses include:

• Providing focus plans, break reminders, and wellbeing nudges tailored to team needs.
• Analyzing aggregated usage to improve workflows, dashboards, and automation.
• Facilitating integrations you connect and syncing information between tools.
• Responding to support requests, account inquiries, or safety concerns.
• Sending service messages, product updates, and optional wellbeing resources.

Legal Bases and Data Sharing

We rely on legitimate interests, consent, contract fulfillment, and compliance with law when processing information. We share data only when it is necessary:

• With your organization or teammates according to the roles defined by your admins.
• With trusted service providers who help us host, secure, analyze, and deliver Ezro.AI. They must follow our privacy commitments.
• If required by law, regulation, or legal process, and only after assessing each request.
• During a business transition such as a merger or acquisition, if Ezro.AI is involved.

International Transfers

Ezro.AI operates with teammates and infrastructure across multiple regions. When we transfer personal data internationally, we use safeguards such as Standard Contractual Clauses or other approved mechanisms to protect your information.

Cookies and Similar Technologies

We use cookies, pixels, and analytics services to deliver core functionality and understand how the product is used. You can manage cookie preferences in your browser. Some features may not work correctly if cookies are disabled.

Your Choices and Rights

Depending on where you live, you may request access, correction, deletion, restriction, or portability of your personal information. You can update your profile directly within Ezro.AI or contact us for assistance. You can opt out of marketing emails by using the unsubscribe link or adjusting notification preferences.

Data Retention

We keep personal information only as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it.

Security Practices

Ezro.AI uses encryption in transit and at rest, role-based access controls, vulnerability management, and regular reviews of our infrastructure. No system is perfect, so we encourage strong passwords and multi-factor authentication when available.

Children's Privacy

Ezro.AI is not directed to children under 16 and we do not intentionally collect information from them. If you believe we have data about a child, contact us so we can delete it.

Changes to This Policy

We may update this policy to reflect new features, practices, or legal requirements. When changes are significant, we will notify you through the product or by email. We encourage you to review this page regularly.

Contact Us

Questions about this policy? Email about@ezro.ai or write to Ezro.AI, Atlanta, GA.